RightNow Technologies

RightNow is a provider of on demand customer experience solutions that help consumer-centric organizations deliver great customer experiences. Founded in 1997, RightNow is headquartered in Bozeman, Montana, and employs more than 800 people. RightNow is listed on the NASDAQ under the symbol RNOW.

RightNow is helping rid the world of bad experiences one consumer interaction at a time, 7 million times a day. RightNow CX, the customer experience suite, provides what an organization needs to deliver exceptional customer experiences across the web, social networks, and contact centers, all delivered via the cloud. With more than eight billion consumers served, RightNow is the customer experience backbone for nearly 2,000 organizations around the globe.

CX is a revolutionary approach to delivering great customer experiences that create loyalty, grow sales, and increase efficiency. CX is not a new name for CRM (Customer Relationship Management). It is built from the ground up for consumer-centric organizations and puts customers at the center of the experience. CX marks the shift from internally focused solutions to solutions that focus externally to deliver superior customer experiences.

RightNow's clients are widely recognized for success in delivering extraordinary results:

Nikon realized 3,200% ROI over three years
Overstock.com saw email volumes drop 72%, as well as FCR up 10% and AHT down 25%
Drugstore.com sees 25% of Beauty.com chat sessions convert to sales
All these clients are improving their customer experiences and reducing costs. It is no mistake that RightNow has won more Gartner and 1to1 Media awards three years running than any other software vendor.

Greg Gianforte founded RightNow in 1997 and took the company public in 2004 with one of the year’s most successful initial public offerings; RightNow stock rose 130 percent that year. RightNow has enjoyed continuous growth since inception. Nearly 2,000 consumer-focused companies around the world count on RightNow to deliver superior customer experiences while simultaneously reducing operating costs. Greg also published, Eight to Great: Eight Steps to Delivering an Exceptional Customer Experience in 2008.

We are very proud of the culture we are lucky enough to have at RightNow. Always a smile, always a door held open, a company-wide email reporting a lost glove. We take care of each other, our clients, and their customers. Why? Because we are on a mission to rid the world of bad experiences. To understand what this means, and how it works, you must live it – and that is exactly what we do. We encourage you to do the same.

Since 1997, RightNow has been innovating technology to improve the customer experience. Today, more than ever before, consumers are empowered to demand the utmost in service from the companies they choose to do business with, and RightNow helps nearly 2,000 top organizations create loyal customers through great experiences.

But it doesn’t stop there. When it comes to walking the walk of great experiences, RightNow reaches out beyond day-to-day business operations. We believe in being a great corporate citizen by giving back to our communities. Because our business is all about listening to customers whether on the web, over social media, or in the contact center, we know that reputation matters. We strive to build a great reputation with all the communities we are a part of–from our customer communities to our hometown communities.

We encourage employees to volunteer up to 40 hours of paid time off per year to share their time, talents, and initiative with charitable organizations. These efforts make our communities better places to live and improve the lives of children and the less fortunate. In addition, we will match donations of our employees to approved charitable and educational organizations up to $250 per employee per calendar year.