Superscout is a Social Network for Jobs

Publish and promote job ads for free. Join now to nudge this person to either follow your company or apply to your jobs. It's the easiest job site you'll ever use.

Join Superscout

Already registered? Log In

Service Delivery Manager

I am interested in Permanent or Temporary/Contract, Service Delivery roles in a IT - Management team. & I am located in UK, Coventry. I usually work remotely and have a UK/EU work permit. I'm available in Immediate
Nudge

Employers can nudge candidates!

This is an easy way for an employer to notify a candidate about one of their jobs.

service-delivery operations-management it-service-management continual-improvement cost-reduction 

About Me

I am a dedicated IT professional with extensive service management and service transformation experience. I have the advantage of having worked within a number of ISO 20000 certified environments where I have been able to leverage the benefits of the ITIL best practice framework to meet business needs.

- I have been deployed within environments such as Professional Services, Retail, Logistics, Construction and lately Banking in Senior Service Delivery roles on large Managed Services contracts (up to £100m) with up to 100,000+ users.

- I have become known as a cost reduction and service impact specialist by aligning contracts to cost models and leveraging maximum benefit from Shared Services. I have demonstrated this through realised savings worth £millions during the last 2 years.

- I have managed three company’s I.T. Service Desks overseeing the development of ITIL based processes to large teams of analysts.

- I have managed and negotiated Service Level Agreements and Operational Level Agreements, provided big budget P&L management (£millions), lead and supported large scale I.T. Service transition and development.

- My early career included seven years in Financial Services where I was a fully qualified financial adviser. This time gave me a full professional experience of financial management and financial planning as well as working within direct customer facing roles, experience which has proved to be invaluable throughout my IT career.